Thank goodness for Chad Hurley, Steve Chen, and Jawed Karim, the makers of YouTube. Where would we be without YouTube?
Or, video in general?
Working virtually is a challenge on its own, but it can get tricky when you’re working with multiple clients and new tasks you’ve not done before.
Even though I personally prefer email over any other form of communication, when it comes to instructions, I’d much rather have someone record instructions as a video and send it to me, especially if it’s not convenient to have a conversation.
Human error has yet to be abolished, unfortunately, so whenever a client asks me if I’d prefer that they send me a video, I always, wholeheartedly, say yes.
It’s true that one can go back a refer to emails (I’ve done it on numerous occasions, I delete almost nothing anymore), and while emails are handy, there’s something about the spoken word that brings it home. Don’t get me wrong, I always find that talking through a screen-sharing session is also extremely helpful. Personally, I’d prefer a recording.
One client of mine records a screen capture video when she’s showing me something specific in an application.
Another client records a mini-podcast for me as he works through the task himself, or records a screen capture video.
Why Video Instructions are Beneficial
I prefer these when it comes to instructions. I’ll watch it and make my notes during the video. Then I can refer back to it later if something in my notes doesn’t make sense. I can watch it and re-watch it until I can execute the task perfectly.
The best part is being able to refer to it again and again if need be. If I can do that, instead of emailing my client for more information, that’s the path I’d prefer to take.
Looking to outsource to a virtual assistant? Definitely consider recording video instructions when presenting a new task, if it’s feasible for you and your business.
Questions or comments? Email me at firstname.lastname@example.org. Let’s talk!